Welcome to FluffyBox, a platform dedicated to bringing joy to both dogs and their owners. At FluffyBox, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you interact with our website, services, and subscription offerings.

1. Information We Collect

a. Personal Information

We collect personal information during the account creation process, order placement, and when you reach out to us for assistance or inquiries. This includes your full name, email address, shipping address, and payment details. We ensure the security and confidentiality of this sensitive data.

b. Profile Information

To tailor your FluffyBox experience, we gather information about your beloved dog, such as their size, age, breed, and specific preferences. This helps us curate the perfect selection of products for each FluffyBox, ensuring a delightful experience for your furry friend.

c. Website Usage Information

We use various tools, like cookies and analytics, to collect data on how you interact with our website. This includes information on pages visited, time spent on each page, links clicked, and other website usage patterns. We utilize this data to enhance user experience and improve our website’s functionality.

d. Communication

Any communication you have with us, whether through email, chat, or other channels, may be stored for record-keeping purposes and to provide you with exceptional customer service. We respect your privacy and use this information solely for the purpose of assisting you effectively.

2. Use of Information

a. Personalization

The information we collect is primarily used to personalize your FluffyBox, ensuring that each box is tailored to meet the specific needs and preferences of your dog. This personalization guarantees a delightful surprise for your furry companion every month.

b. Fulfillment and Service Improvement

We utilize the gathered data to process orders and continuously improve our products and services. Understanding our customers’ preferences and needs helps us enhance the overall FluffyBox experience, making it even more enjoyable for both dogs and their owners.

c. Communication

We may use the provided email address to communicate with you about your account, orders, shipping updates, and to respond to your inquiries. Additionally, we may use this email address to send you promotional materials, exclusive offers, and newsletters to keep you informed about our latest offerings and updates.

d. Analytics and Marketing

Website usage data, such as browsing behavior and patterns, helps us analyze trends, understand user preferences, and optimize our marketing strategies. This ensures that our communications and promotions are relevant and beneficial to our customers.

3. Data Sharing

a. Third-Party Service Providers

We may share certain data with trusted third-party service providers, including payment processors, shipping companies, and analytics platforms. These third parties assist us in delivering our services, processing payments, optimizing our website, and analyzing its performance.

b. Legal Requirements

In rare circumstances, we may disclose personal information if required by law or to comply with valid legal requests, such as court orders or government investigations. We prioritize transparency and will only disclose information when necessary and in accordance with legal obligations.

3. Data Security

a. We implement robust security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include data encryption, regular security assessments, and restricted access to authorized personnel only.

b. However, it’s important to note that no method of data transmission over the internet or electronic storage is completely secure. While we strive to use industry-standard security practices, we cannot guarantee absolute security.

3. Your Choices

a. Account Information

You have the right to access and update your account information at any time through your FluffyBox account settings. Keeping your information accurate and up to date helps us provide you with the best possible service.

b. Marketing Communications

If you no longer wish to receive promotional emails from us, you can opt out by following the unsubscribe instructions provided in the emails. Your preference will be promptly respected.

c. Cookies

You can manage or disable cookies through your browser settings. However, please be aware that certain features of our website may not function correctly without cookies enabled.

6. Children’s Privacy

a. Our services are intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take appropriate steps to delete the information.

7. Changes to this Privacy Policy

a. We may update this Privacy Policy from time to time to reflect changes in our practices and services. Any updates will be effective upon posting the revised policy on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your privacy.

8. Contact Us

If you have any questions, concerns, or inquiries regarding this Privacy Policy or our privacy practices, please don’t hesitate to contact us via Contact US form available in the website. We are here to address any concerns you may have.

By using our website and services, you consent to the terms outlined in this Privacy Policy. Thank you for being a part of the FluffyBox family!